Please reach out to us through our contact page to start the process:
https://www.inmusicstore.com/contact-us
Additional information related to shipping & returns can be found here: https://inmusicstore.com/shipping-returns
For questions related to our software refund policy, please visit this page: https://www.thempcstore.com/refundpolicy/